CONTACT MG
ROADSIDE ASSIST

At the site of the breakdown, the attending contractor will rectify most common breakdown related problems, such as changing a flat tyre, jump- starting a flat battery, supplying emergency fuel and effecting minor roadside repairs which are safe to do at the breakdown scene. In most cases you will be on your way in no time.

If major parts or factory diagnostic equipment are required, your vehicle will be towed to an MG MOTOR dealership or an MG MOTOR authorised service agent. If towing is required we will be responsible for the cost of transportation only, subject to the limitations as outlined in Breakdown Towing.

Telephone technical advice will be provided in relation to the vehicle’s operation, any safety warnings or lights that may appear, or technical and mechanical information regarding your vehicle.

Where we have been contacted to arrange breakdown assistance, we can arrange and provide taxi transport. Any costs are your responsibility.

If your car cannot be mobilised, we will arrange for your vehicle to be towed/transported to the closest MG MOTOR dealer or authorised service agent free of charge up to the first 100 kilometres (regional) and 20 kilometres (metro). Costs for towing greater than these distances are the responsibility of the driver.
Assistance/towing is only provided for gazetted and sealed roads.

Where the key has been lost or stolen, or has been locked inside your vehicle, we will either arrange for your spare key to be delivered to you or arrange for a locksmith to attend. We are not responsible for any costs associated with this service – the driver will have to cover any charges at the time of service. In the event that you insist that the vehicle be broken into to recover keys locked inside the vehicle, neither MG MOTOR Roadside Assist nor the contractor will, under any circumstances, be responsible for any loss or damage that occurs to the vehicle as a result. Due to contractor limitations, this service may not be available in all cases.

When travelling away from your local area, it can be difficult to locate repairers or service stations. We can help locate the closest approximated dealership, service station, repair workshop, tyre or windscreen outlet anywhere in Australia.
Emergency Fuel Assistance If you run out of fuel, we will deliver fuel to your vehicle, or where government regulations require, tow you to the nearest fuel station. This service is provided at the driver’s cost.

We will arrange for the supply and fitment of emergency parts to effect mobilisation of a breakdown repair. Emergency parts are covered only in the event the vehicle part is covered by MG MOTOR’s Warranty and the breakdown has been caused by a warrantable failure. In the event that the breakdown occurred out of warranty or as a result of a driver related fault, all costs relating to the repair and the replacement parts will be at the driver’s cost.

If you are involved in an accident and contact MG MOTOR Roadside Assist, we will be pleased to advise you of any obligations and details that need to be obtained from the other driver, for extra peace of mind. MG MOTOR Roadside Assist will arrange towing, if requested by you, to a preferred repairer or repairer of your choice, as outlined in Breakdown Towing. Whilst we can arrange accident towing, all associated costs will be at your or your insurer’s expense.

In the event of a breakdown or accident we can connect you through to family members, friends or business associates so as to notify them of any possible delays. Alternatively, you may request us to notify these people on your behalf.